Return management involves bringing previously sent products back to our warehouse. Goods are returned because they didn’t meet customers’ needs, customers ordered multiple items expecting to send some back, the product was defective and recalled, the item was received in a damaged condition, delivery was unable to be completed or products have reached the end of their useful lifecycle. Online buying, especially from retailers without brick-and-mortar stores, has significantly increased the volume of returns and the importance of having an efficient return management strategy.
We Handle The Reverse Logistics & Returned Goods Process in the Toronto Area
Moving Goods Upstream Through the Supply Chain
We Handle the Returned Goods Process
Product Recalls and Return Management
Product recalls are a special category of reverse logistics. Processing recalled products is a vital component of our reverse logistics service. If your product was recalled, DCI will quickly create return labels, undertake a full inspection or review to determine if we will restock the product, and send products out for repair or to a disposal/quarantine facility.
DCI Handles Every Step of Your Return Process
- Initiates the process so customers can ship the product back
- Receives and processes the items at the warehouse
- Inspects the product to determine if it should be placed back into inventory for resale, repaired or refurbished, recycled or disposed
- Repairs and repackages if possible; recycles if the product cannot be fixed or resold
Why Is DCI the Distributors’ Choice?
We understand that many, if not most, companies want to work with a business that will process their returns efficiently. DCI has the knowledge, experience and systems that enable us to manage every step involved in product returns and recalls. As a flexible company that offers personalized service, we will readily adapt to your unique return and recall processes, ensuring that your returned goods are expertly managed — your way.
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Reverse Logistics FAQ's
How does Location Play a Role in Reverse Logistics?
When your business requires reverse logistics, location can make all the difference. Being located near: Toronto International Airport, the CN railyard and major highways allows your items to make it back it in a timely and efficient manner. That allows the reverse logistics process to happen quick, getting your product back into inventory, recycled so you’re not paying extra storage and getting your customers returns updated in a timely manner.
Why Distributors’ Choice for Reverse Logistics?
Distributors Choice can handle every point of your reverse logistics needs! From getting the product back to our warehouse, the inspection, refurbishment, disposal when required and getting your product back into inventory! Distributors Choice will handle the heavy lifting when it comes to reverse logistics allowing you to concentrate on other aspects of your business!
How can Reverse Logistics Save you Money?
There are a number of ways you can save money with reverse logistics:
1. Optimizing your return process: Having a quick and easy return process can make all the difference with how much labour and time is put into the reverse logistics system in place
2. Returning Customers: With a proper reverse logistics and return process, you are far more likely to get customers and returning customers! There are a number of studies that show a good return policy can be the difference in purchasing your product or service.
3. Proper return management: With the proper return management, you can ensure goods that can be refurbished are getting stocked back into inventory to be resold while items that have to be recycled are done properly to avoid extra storage charges.
Why your Company Looks Better with a Good Reverse Logistics Process:
Reverse logistics and a proper return policy is more important than ever. With ecommerce growing day by day, customers want to know that they aren’t going to be stuck with an item that might not have been exactly what they were looking for. That trust for a company goes a long way, bringing back repeat customers, having your business recommended and all those positive reviews!